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Field Service and Support

Maximize uptime, minimize downtime

We provide expert maintenance and support for all of your software, mechanical and electrical system components.

 

Remote monitoring

Our remote monitoring program takes your IT to another level, using predictive tools to improve your system’s performance as part of a preventative maintenance program. Our systems engineers can monitor your system using diagnostic software, looking for potential malfunctions and analyzing events and issues that could affect uptime performance.

 

Equipment assessments

Knowing the current condition of your equipment is essential. Dematic specialists can perform comprehensive assessments of your equipment, whether it was provided by us or another manufacturer. Our Equipment Condition Assessment can recommend upgrades and improvements to mechanical, controls, IT and Software systems as well as corrective maintenance.

Our maintenance agreements include:

  • Term agreements
  • Performance based
  • Spare parts management
  • Call centre service
  • Regular meetings
  • Recording and reporting
  • Maintenance audits
  • Preventative maintenance programs
  • Corrective and emergency support
  • Technical phone support
  • Remote diagnostic support
  • Warranty support
  • Reporting

Technical Phone Support

 Technical Phone Support

Dematic’s Technical Support Center is your lifeline to skilled engineering expertise to respond to issues with your automated material handling system.

 

Download information sheet here

Training Programs

Optimize performance, reduce costs, and increase uptime with Dematic training programs. Dematic training programs are tailored to your operation and are offered either at your site or at Dematic offices.

 

Download information sheet here

Preventive Maintenance Programs

 Preventive Maintenance Programs

Optimize performance, reduce costs, and increase uptime with Dematic training programs. Dematic training programs are tailored to your operation and are offered either at your site or at Dematic offices.

 

Download information sheet here

Contact us

For more information please contact us.